Terms & Conditions
Reservations of all holiday accommodation whether made by telephone, email, in person, in writing or from the internet are accepted by Drumkeeran Holiday Homes, hereinafter referred to as DHH, on the following conditions.
1. CONTRACT OF HIRE
The hiring contract will be between you, the hirer, and the owner of DHH and shall be deemed to be made subject to these conditions of hire and governed by Irish Law. The Contract of Hire is not effective until DHH despatch to the hirer written confirmation of the booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be confirmed upon receipt by DHH of the required deposit payment of one third of the total holiday cost. If the booking is made within four weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by postal order, cash or cheque, or in the case of web bookings, paid online through our secure payment system.
3. BALANCE PAYMENT
The balance of the rental will be due for payment four weeks before the holiday commencement date. On receipt of the balance payment, advice of key collection arrangements and directions to the property will be sent to the guest. Drumkeeran Holiday Homes reserves the right to cancel a holiday where full payment has not been received less than 28 days before the holiday commencement date. The deposit paid on the booking is non-returnable.
4. METHOD OF PAYMENT
Payment can be made by cheque, postal order, cash or Paypal
6. CONFIRMATION OF BOOKING
Once DHH has issued a confirmation of booking, the hirer is responsible for the total published price of the property and extras such as payment for electricity and heating as shown on the confirmation. DHH reserve the right to adjust prices quoted in our brochure, on our website.
If you are forced to cancel your holiday you must inform DHH immediately. Depending on the length of time between cancellation date and arrival date a refund can be made on a sliding scale but you will forfeit your deposit.
8. BOOKING FEE
There are no booking fees.
The use of accommodation and amenities, where offered, is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings..
10. PARTY NUMBERS
In no circumstances may more than the maximum number of persons as stated in the cottage brochure or website occupy a property. DHH reserve the right to refuse admittance if this condition is not observed. Only those listed on the booking may occupy the premises. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the booking conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. DHH reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.
11. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property details aim to give accurate descriptions of the properties. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. All of the properties are non-smoking and we request that all guests observe this rule. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. At no time should a pet be left alone unsupervised at the property. The property must be vacated by 10.00am on the day of departure.
All damages and breakages are the legal responsibility of you, the guest, and should be notified to the owner before the end of your holiday. The cost of damage or breakages shall be payable on demand. Normally, minor damage or breakages will not be charged but in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably to be expected, DHH reserve the right to charge you for any additional costs incurred as a consequence and may, at their discretion, refuse further bookings.
Should you find on arrival any damaged or non-working items, they must be reported to the owner immediately, so that matters can be rectified. The owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Any damages/security deposits charged by the owner and administered by the owner will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any penalties which may be incurred). The owner reserves the right to request payment of a security deposit should it be deemed necessary and also reserves the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage. The owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
13. COMPLAINT PROCEDURE
If you are dissatisfied with the service you receive, the owner must be notified immediately, so that investigation can be carried out and any necessary action taken. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the hirer has denied the owners the opportunity to try to put matters right during the hirer´s stay.
DCC takes every care to ensure the accuracy of the property descriptions. All information in DHH brochures and on our website is given in good faith and is believed to be correct at the time of going to press, but DHH cannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst we describe properties as non-smoking, this cannot be guaranteed. The description of a cottage shows what amenities that property has but generally does not state what is not in the property. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. Further DHH cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions.
In the event of any dispute between parties it shall be governed by the jurisdiction of the Irish courts only and any actions shall be heard in the court for the area in which the property is located unless otherwise agreed between the parties. However, it is hereby agreed and declared that all reasonable endeavours will be used to resolve any dispute arising between you and DHH without immediate recourse to litigation. If not mutually resolved, it is further agreed that all reasonable endeavours will be used to resolve the dispute by a formally recognised alternative dispute resolution process i.e. mediation, arbitration or expert determination. Should these measures fail, and legal professionals are employed, all parties will contribute equally to the expense of such process, and, in default these expenses shall be capable of being recovered in any subsequent litigation.
The hiring contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the owner, then the owner may be forced to cancel the booking. The hirer will be advised as early as possible. Where possible, the hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the hirer to a refund of all monies due. The hirer will not as a result have any further claims against DHH. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
These Booking Conditions supersede all previous issues.